Why We Collect and How We Use Personal Data

We collect and share information to: (a) provide our Sites and Services; (b) provide information about our products and Services; (c) provide information about data security and privacy; (d) learn more about our customer’s preferences; (e) enhance, personalize and support your experience on our Sites; (f) enhance and develop our products and Services based on your direct comments and/or on the pages or information you view on our Sites; (g) analyze the traffic to our Sites; (h) carry out our obligations and force our rights arising from any contracts entered into between you and us, including for billing and collection; and (i) to notify you about changes to our Sites or Services. We may also use your personal data in any other way that we may describe when you provide the information, to fulfill any other purpose for which you provide it, or for any other purpose with your consent.

We may provide you the opportunity to consent to receive commercial email from us related to our products or Services, or other information we believe you may be interested in receiving when you seek information from us. We will give you the opportunity to opt-out from receiving any unsolicited information from us or to limit the unsolicited information you receive from us to information regarding our products and/or Services, or other information you have specifically requested, including by clicking the “unsubscribe” link at the bottom of any commercial email you receive from us.

We do not use your personal data with any automated decision making process, including profiling, which may produce a legal effect concerning you or which may similarly significantly affect you.

Collection of Information

We collect and process the following information about you (“personal data”):

Information you give to us Information we collect from you Information we collect from you with third-party processors

You provide information to us when you affirmatively provide it to us. For example, you provide information each time you: (a) request, obtain or purchase products or Services from us; (b) download any information from our Site; (c) fill in a form on our Site to contact us with an inquiry; (d) correspond with us by phone, e-mail or otherwise; (e) use our online Services on any of our Sites; (f) enter any promotions; (g) provide us with information requested by us for the verification of your identity; and (g) when you report a problem with our Site(s). We may also collect information about you when you when you participate in or register for one of our promotions, events or surveys.

The type of information you give us may include your:

  1. Contact information (name, company name, title, mailing address, telephone, electronic mail address, facsimile address);
  2. Shipping information;
  3. Order information;
  4. Inquiry information;
  5. Order history;
  6. Communications to and from you.

This information will be used in accordance with the purposes described in this Privacy Policy and in any applicable privacy notice provided to you at the time at which it was collected, subject to any preferences you affirmatively provide. Further details of how to update your preferences are below.

Each time you visit our site, we may automatically collect the following information:

  1. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, location information, time zone setting, browser plug-in types and versions, operating system and platform; and
  2. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), pages you looked at or searched for, and the products and services you have viewed, ordered or searched including, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.

More information on our use of cookies is provided below. More use of third party tools used to collect information is provided in the column to the right.

PKWARE records and compiles aggregate demographic data related to our users in order to manage the Services offered. PKWARE collects and analyzes data about the use of the Site(s) to improve service and to improve user experience. As set forth in the section on Cookies below, PKWARE may also use other externally hosted services (e.g. Google Analytics) to collect data.

We also collect information about you using the following third-party sources:

  • We utilize the Pardot tool provided by Salesforce, which is a marketing automation tool designed for business-to-business marketing. This tool allows us to track prospects, sales and engagement history with our customers. It also allows us to create emails. To learn more about this tool, visit www2.pardot.com.
  • We utilize on online chat tool called Olark to offer the real-time chat services, which appear at the bottom right hand corner of our Site(s). This tool allows you to affirmatively ask questions and provide information to us, and allows us to respond to you. To learn more about Olark, visit www.olark.com.
  • We utilize a third-party company to securely process payments through our Sites. You affirmatively provide the payment information, but our vendor processes the payment information.

We require our third-party vendors have industry standard security protocol and are in compliance with applicable laws.

We use this information to process our orders, improve our sales process and communications with our customers and prospective customers. We also use this information to improve your experience on our Site(s).

We do not ask you to provide, and we do not knowingly collect, any special categories of personal data, including personal data that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade unions membership, or personal data concerning your health or data concerning your sex life or sexual orientation or history of criminal convictions.